English names of the ingredients

MG (female, Los Altos 12/17 #5) took the newly prescribed formula (Shen Qi Wan + GLXBBXT) for a week and complained with low back soreness got worse then stopped taking it.  She suspects some of the ingredients may be toxic to her kidneys and asked me to send the list of ingredients in English names.  No change in her muscle pain, her blood sugar is still as high as 200.  How do you usually deal with those kind of patients?  I would appreciate your guidance.